Refund policy

Last updated: August 24, 2024

Thank you for shopping at EASY COOK.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Al Afnan Trading LLC Shop No.5, Building No.G4, Post Box #93387, Shaiku Hamdan Colony, Al Karma, Dubai,UAE.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to EASY COOK, accessible from https://easycookglobal.ae/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: mm@alafnanglobal.com
  • By phone number: +971 554406257

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Al Afnan Trading LLC Shop No.5, Building No.G4, Post Box #93387, Shaiku Hamdan Colony, Al Karma, Dubai,UAE.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

How to Apply for Return the Product

Email your ‘order number’, and ‘date of order’ to our email alafnaneasycookuae@gmail.com; use subject line as ‘EasycookReturn’

In case, product is received physically damaged during shipment, click a picture and email to us for assessment within 24 hours of receiving the shipment.

We accept returns only if the item shipped to you is defective or damaged. The product should remain in unused condition. For defective or damaged goods, we will send you a new replacement unit as immediately after we receive the return package.

The return should be initiated within 7 days from the delivery date with original packaging.

You will receive a return label on email. Put the return label (received on email) onto the secure package (with all item accessories including warranty card). It will then be picked-up by our logistics courier personnel.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: alafnaneasycookuae@gmail.com
  • By phone number: +971 554406257